Magic-link login
Open /login and use the same email address used at checkout. Check Spam and Promotions, then request one fresh link. Older links can expire after a newer request. If it still fails, email us from the checkout address.
Customer support
Get unstuck without entering a ticket maze.
Email signals@gitdealflow.com. Human reply within 1 business day, Monday through Friday. Paying customers and access-blocking issues are reviewed first.
What to include
- The email address used at checkout, or the last four characters replaced with asterisks if posting publicly.
- The exact page URL and what you expected to happen.
- The error text and approximate time, with your timezone.
- For API keys, only the first eight characters. Never email the full secret.
Send a private support request
Use the form for account-specific details. It enters the same monitored queue as email and records a customer-health support event when the address belongs to a paid account.
Common questions
Cancel or pause
Sign in and open /cancel. You can continue to Stripe to cancel at the end of the current billing period. Eligible monthly Dashboard accounts can also choose the 30-day pause or the one-month save offer shown in the flow. Cancellation stays visible and self-serve.
Invoices and receipts
Stripe emails a receipt after payment. The Stripe customer portal opened from the cancellation flow also provides billing history and downloadable invoices. If the company name or billing address needs correction, email us from the checkout address before requesting the updated invoice.
30-day refund
Paid subscriptions include a full refund within 30 days of purchase under the Terms. Email signals@gitdealflow.com from the checkout address with the subject 'Refund request'. Custom deliveries may carry a more specific written guarantee in their purchase confirmation; that written offer controls where it is more generous.
API keys
Agent Credits buyers receive a key in the purchase confirmation email and can check it at /account. Dashboard API keys appear after sign-in at /dashboard/api-keys. Never send a full key by email. Send the first eight characters only, and we will verify or rotate it.
Data or methodology question
Start with search, the methodology, and the glossary. If an answer still looks wrong, include the page URL, startup name, expected result, and what you saw.
Support channels
Email is the support channel and the only place with a response-time commitment. Telegram, X, LinkedIn, Flipboard, GitHub, and RSS are publishing or community channels; replies there can be missed. For account, billing, or private data questions, use email.
Email support